Six warning signs of fraud
Certain customer behavior could point to card fraud, but it doesn’t necessarily indicate criminal activity. You know your customers, so let your instincts steer you in the right direction.
Watch out for customers who:

1. Purchase a large amount of merchandise without regard to size, style, color, or price.
2. Ask no questions on major purchases.
3. Try to distract or rush you during the sale.
4. Make purchases and leave the store, but then return to make more purchases.
5. Make large purchases just after the store’s opening, or as the store is closing.
6. Refuse free delivery for large items.

As a MOTO/Internet account, we strongly suggest the following guidelines when processing Visa and MasterCard transactions to prevent any fraudulent or potentially dangerous transactions from affecting your account. We recommend that you DO NOT SHIP to Africa (Nigeria), Russia, Singapore, or Middle Eastern Countries due to the significant amount of fraud currently encountered in those regions. All other overseas shipments will be reviewed by management before being processed.

The following are general guidelines to help prevent chargebacks due to fraudulent manually keyed transactions.

• Authorize all card-not-present transactions- All internet or manually keyed transactions need an authorization. Authorization should occur prior to any service being performed or any merchandise is shipped.
• Request CVV2- The three digit security number is printed on the back of visa cards to help validate the customer is in possession of the card when placing an order. When the customer provides you a CVV2, submit this information along with any additional transaction data (account number and card expiration date) for electronic authorization.
• Verify the billing address with AVS- AVS is an automated fraud prevention mechanism that will allow you to check cardholders billing address as a part of the electronic authorization process.  Verifying the address will help give you another indicator of whether or not a transaction is valid.

If you suspect fraud, immediately make a Code 10 call to your voice authorization center